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SurveyMonkey

Already asking “How did you hear about us?” in a SurveyMonkey survey? Keep it — Finseo imports the answers via Zapier or Make.
SurveyMonkey’s native webhooks only carry a response ID, not the answers themselves. Connect it through Zapier or Make, which fetch the full response for you — pointing SurveyMonkey’s webhook directly at Finseo will not work.

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Set up via Zapier / Make

  1. Create a Zap (or Make scenario) with the trigger SurveyMonkey — New Response with details (this variant fetches the answers automatically).
  2. Add the action Webhooks — POST (JSON) with the URL:
  1. Body:
  1. Turn the Zap on.
Finseo normalizes the answer text into channels automatically and merges responses with later orders via email (90-day window).

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Troubleshooting

You picked the plain “New Response” trigger. Switch to New Response with details — only that variant includes the answer texts.
Map your SurveyMonkey answer options to channel names in the Zap (e.g. via a Formatter step), or add translation rules in Finseo under Attribution → Workflows.