Fairing

Already running a Fairing post-purchase survey on Shopify? Keep it — Finseo imports its answers instead of showing a second popup. Answers merge with the order automatically via order ID and email.

Step 1: Connect Fairing to Shopify Flow

In the Fairing app, open Integrations → Shopify Flow → Connect. This step is required — Fairing only sends survey responses to Flow after the connection is made.

Step 2: Build the Flow

In Shopify, go to Flow → Create workflow.
Trigger: Fairing Post Purchase Surveys — New Survey Response.
Action: Send HTTP request with:

Method: POST
Header: Content-Type: application/json
URL:    https://app.finseo.ai/api/attribution/webhook/YOUR_PROJECT_ID?token=•••

Body:

{
  "channel": "{{trigger.response}}",
  "freetext": "{{trigger.responseWasOther}}",
  "question": "{{trigger.question}}",
  "respondentExternalId": "{{order.id}}",
  "respondentEmail": "{{order.email}}"
}

Turn the workflow on.

Finseo normalizes the answer text into channels automatically — “Saw you on ChatGPT” becomes ai_search. The order ID and email merge the answer with the checkout conversion from your Shopify Custom Pixel.

Troubleshooting

The Fairing trigger doesn't appear in Shopify Flow

The Flow connection in the Fairing app hasn’t been made yet — open Fairing → Integrations → Shopify Flow → Connect first.

Answers arrive but revenue stays empty

Revenue comes from the checkout conversion, not the survey. Install the Shopify Custom Pixel so orders arrive with value — they merge with the Fairing answer via order ID.

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Fairing

Fairing

Step 1: Connect Fairing to Shopify Flow

Step 2: Build the Flow

Troubleshooting

​Fairing

​Step 1: Connect Fairing to Shopify Flow

​Step 2: Build the Flow

​Troubleshooting

Fairing

Step 1: Connect Fairing to Shopify Flow

Step 2: Build the Flow

Troubleshooting