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KnoCommerce

Already running a KnoCommerce post-purchase survey (Shopify or WooCommerce)? Keep it — Finseo imports its answers instead of showing a second popup. Register a webhook via the KnoCommerce API and Finseo parses the payload automatically, merging answers with orders via ID and email.

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Set up the webhook

  1. In KnoCommerce, go to Settings → API Access and create API credentials.
  2. Register a webhook via their REST API:
The KnoCommerce docs (docs.knocommerce.com) show the exact webhook-creation request under their “Make Integration” guide.

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Field mapping

Finseo detects the answer, email, and order fields in KnoCommerce payloads automatically. If your survey uses a custom question structure, send one test response and map the fields once in Attribution → Workflows — future responses with the same structure parse automatically.

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Troubleshooting

Finseo normalizes answer text by keywords (chatgpt, google, instagram, …). If your answer options use unusual wording, add rules in the workflow’s field mapping to translate them to channels.
Verify the webhook registration via the KnoCommerce API (list webhooks) and check that the URL contains your token — check Attribution → Webhook logs in Finseo for rejected requests.