> ## Documentation Index
> Fetch the complete documentation index at: https://docs.finseo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# SurveyMonkey

> Import SurveyMonkey answers into Finseo attribution via Zapier or Make.

# SurveyMonkey

Already asking "How did you hear about us?" in a SurveyMonkey survey? Keep it — Finseo imports the answers via Zapier or Make.

<Warning>
  SurveyMonkey's native webhooks only carry a **response ID**, not the answers themselves. Connect it through Zapier or Make, which fetch the full response for you — pointing SurveyMonkey's webhook directly at Finseo will not work.
</Warning>

## Set up via Zapier / Make

1. Create a Zap (or Make scenario) with the trigger **SurveyMonkey — New Response with details** (this variant fetches the answers automatically).
2. Add the action **Webhooks — POST** (JSON) with the URL:

```text theme={"system"}
https://app.finseo.ai/api/attribution/webhook/YOUR_PROJECT_ID?token=•••
```

3. Body:

```json theme={"system"}
{
  "channel": "<answer to 'How did you hear about us?'>",
  "freetext": "<open-text answer>",
  "respondentEmail": "<respondent email>"
}
```

4. Turn the Zap on.

Finseo normalizes the answer text into channels automatically and merges responses with later orders via email (90-day window).

## Troubleshooting

<AccordionGroup>
  <Accordion title="The trigger only returns a response ID">
    You picked the plain "New Response" trigger. Switch to **New Response with details** — only that variant includes the answer texts.
  </Accordion>

  <Accordion title="Answers arrive but land in channel 'other'">
    Map your SurveyMonkey answer options to channel names in the Zap (e.g. via a Formatter step), or add translation rules in Finseo under Attribution → Workflows.
  </Accordion>
</AccordionGroup>