> ## Documentation Index
> Fetch the complete documentation index at: https://docs.finseo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Shopware

> Send Shopware orders to Finseo attribution with a Flow Builder webhook.

# Shopware

A Shopware Flow Builder webhook fires on every placed order and sends order number, total, currency, and customer email to Finseo — orders are stored as conversions and merged with "How did you hear about us?" answers via email or order number.

## Requirements

* The Flow Builder action **Call URL (webhook)** requires the Shopware **Evolve** plan or higher.
* On **Rise** or Community edition, use the [Finseo Snippet](/attribution#the-finseo-snippet) in your theme instead — unlike Shopify, Shopware runs scripts on the checkout finish page, so the snippet captures purchases there.

## Get your webhook URL

1. In Finseo, open **Attribution → Set up attribution** and pick **Shopware**, or copy the URL from your Attribution settings:

```text theme={"system"}
https://app.finseo.ai/api/attribution/webhook/YOUR_PROJECT_ID?token=•••
```

## Set up the Flow

1. In the Shopware admin, go to **Settings → Flow Builder → New flow**.
2. Trigger: **Order placed** (`checkout.order.placed`).
3. Action: **Call URL (webhook)** with:

```text theme={"system"}
URL:    <your Finseo webhook URL>
Method: POST
Header: Content-Type: application/json
```

4. Body:

```json theme={"system"}
{
  "orderNumber": "{{ order.orderNumber }}",
  "amountTotal": {{ order.amountTotal }},
  "currency": { "isoCode": "{{ order.currency.isoCode }}" },
  "orderCustomer": { "email": "{{ order.orderCustomer.email }}" },
  "lineItems": []
}
```

5. Activate the flow.

## Troubleshooting

<AccordionGroup>
  <Accordion title="&#x22;Call URL (webhook)&#x22; is missing in Flow Builder">
    Your Shopware plan doesn't include the webhook action (Evolve+ only). Paste the Finseo Snippet into your theme instead — it captures purchases from the finish page via your existing tracking.
  </Accordion>

  <Accordion title="Orders arrive but are never attributed">
    Conversions need a survey answer to merge with. Add the Finseo survey popup to your storefront so customers answer the attribution question — orders then merge via email (90-day window).
  </Accordion>
</AccordionGroup>