> ## Documentation Index
> Fetch the complete documentation index at: https://docs.finseo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# KnoCommerce

> Import KnoCommerce post-purchase survey answers into Finseo attribution via webhook.

# KnoCommerce

Already running a [KnoCommerce](https://knocommerce.com) post-purchase survey (Shopify or WooCommerce)? Keep it — Finseo imports its answers instead of showing a second popup. Register a webhook via the KnoCommerce API and Finseo parses the payload automatically, merging answers with orders via ID and email.

## Set up the webhook

1. In KnoCommerce, go to **Settings → API Access** and create API credentials.
2. Register a webhook via their REST API:

```text theme={"system"}
Topic: response/create
URL:   https://app.finseo.ai/api/attribution/webhook/YOUR_PROJECT_ID?token=•••
```

The KnoCommerce docs ([docs.knocommerce.com](https://docs.knocommerce.com)) show the exact webhook-creation request under their "Make Integration" guide.

## Field mapping

Finseo detects the answer, email, and order fields in KnoCommerce payloads automatically. If your survey uses a custom question structure, send one test response and map the fields once in **Attribution → Workflows** — future responses with the same structure parse automatically.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Responses arrive but the channel is 'other'">
    Finseo normalizes answer text by keywords (chatgpt, google, instagram, …). If your answer options use unusual wording, add rules in the workflow's field mapping to translate them to channels.
  </Accordion>

  <Accordion title="No requests arrive at all">
    Verify the webhook registration via the KnoCommerce API (list webhooks) and check that the URL contains your token — check **Attribution → Webhook logs** in Finseo for rejected requests.
  </Accordion>
</AccordionGroup>