> ## Documentation Index
> Fetch the complete documentation index at: https://docs.finseo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Fairing

> Import Fairing post-purchase survey answers into Finseo attribution via Shopify Flow.

# Fairing

Already running a [Fairing](https://fairing.co) post-purchase survey on Shopify? Keep it — Finseo imports its answers instead of showing a second popup. Answers merge with the order automatically via order ID and email.

## Step 1: Connect Fairing to Shopify Flow

In the Fairing app, open **Integrations → Shopify Flow → Connect**. This step is required — Fairing only sends survey responses to Flow after the connection is made.

## Step 2: Build the Flow

1. In Shopify, go to **Flow → Create workflow**.
2. Trigger: **Fairing Post Purchase Surveys — New Survey Response**.
3. Action: **Send HTTP request** with:

```text theme={"system"}
Method: POST
Header: Content-Type: application/json
URL:    https://app.finseo.ai/api/attribution/webhook/YOUR_PROJECT_ID?token=•••
```

4. Body:

```json theme={"system"}
{
  "channel": "{{trigger.response}}",
  "freetext": "{{trigger.responseWasOther}}",
  "question": "{{trigger.question}}",
  "respondentExternalId": "{{order.id}}",
  "respondentEmail": "{{order.email}}"
}
```

5. Turn the workflow on.

Finseo normalizes the answer text into channels automatically — "Saw you on ChatGPT" becomes `ai_search`. The order ID and email merge the answer with the checkout conversion from your [Shopify Custom Pixel](/integrations/shopify#track-checkouts-for-attribution).

## Troubleshooting

<AccordionGroup>
  <Accordion title="The Fairing trigger doesn't appear in Shopify Flow">
    The Flow connection in the Fairing app hasn't been made yet — open Fairing → Integrations → Shopify Flow → Connect first.
  </Accordion>

  <Accordion title="Answers arrive but revenue stays empty">
    Revenue comes from the checkout conversion, not the survey. Install the Shopify Custom Pixel so orders arrive with value — they merge with the Fairing answer via order ID.
  </Accordion>
</AccordionGroup>